Terms and Conditions

Effective date: 9 August 2026
Last updated: 10 August 2026

These General Terms are a legal agreement between you and Diligence Research Pty Ltd (ABN 11 625 635 305, ACN 625 635 305) (Diligence Research, DATAV3, we, us or our). They apply when you visit, create an account for, subscribe to, connect to or use DATAV3.

Please read these General Terms together with our Privacy Policy and Support Policy. By creating an account, accepting these General Terms, paying for a plan, connecting DATAV3 to a supported AI or other service, or using DATAV3 after being given a reasonable opportunity to review them, you agree to be bound by them.

1. About DATAV3

DATAV3 is an Australian research platform that collects, indexes and makes searchable publicly available government, court, tribunal, regulatory and related official-source material. Depending on your plan, DATAV3 may provide web search, saved searches, monitoring, alerts, extracted document passages, reports, AI-assisted research features, and access through a supported Model Context Protocol (MCP) connection or other application programming interface.

DATAV3 is operated by Diligence Research Pty Ltd from Australia.

2. Scope and order of documents

These General Terms apply to all visitors, account holders and authorised users, including free, trial, one-time, individual and organisation users.

If you or your organisation has a separate written agreement with us, that agreement prevails to the extent of any inconsistency concerning its subject matter. These General Terms continue to apply to matters not dealt with in that agreement, including general acceptable use. An organisation’s administrator may also impose lawful internal rules on its users. Those internal rules do not reduce your obligations to us.

Any plan description, order form or checkout terms presented to you before purchase form part of your agreement with us. The Privacy Policy explains how we handle personal information. The Support Policy provides operational guidance only and is not a service-level agreement, warranty or contractual commitment.

If a plan description or checkout page conflicts with these General Terms about price, billing cycle, included features or plan limits, the more specific plan or checkout information applies to that matter.

3. Eligibility and authority

DATAV3 is a general-audience professional research service. Account holders must be at least 18 years old and legally capable of entering into this agreement.

If you use DATAV3 for an employer, client or other organisation, you confirm that you are authorised to do so and to bind that organisation where you accept these General Terms on its behalf. If you do not have that authority, you accept these General Terms personally and must not represent that the organisation is bound.

4. Accounts and access

You must provide accurate, current information and keep it up to date. You must keep your password, authentication method, access token and account recovery information secure. You must promptly tell us if you suspect unauthorised access or compromise.

Unless a plan expressly permits shared or concurrent access:

• each account is for one identified individual;
• credentials and access tokens must not be shared;
• organisation seats may be reassigned only through the plan administrator or a process we approve; and
• you must not allow another person to use DATAV3 under your identity.

You are responsible for activity undertaken through your account to the extent it was authorised by you or resulted from your failure to take reasonable security precautions. You are not responsible for activity caused by our breach, negligence or systems, or by circumstances outside your reasonable control.

We may use third-party authentication services. Their terms and privacy practices also apply to their services. You may disconnect a supported connected service or revoke its authorisation through the relevant provider controls. Disconnection may prevent the integration from working but does not cancel a DATAV3 paid plan.

5. Plans and service limits

Features, record coverage, usage allowances, seats and support levels vary by plan. The plan page or order form describes what is included at the time of purchase. Plans may include monthly or annual subscriptions, fixed-term organisation access, a one-time access pass, or other arrangements clearly described before purchase.

Usage limits are measured using our systems. We may apply reasonable technical limits to protect security, availability, source systems and fair use. If an unexpected increase in legitimate use approaches a limit, contact us before attempting to bypass it. We may offer a suitable higher-capacity or enterprise arrangement.

We may introduce, change or retire features as the platform develops. Section 19 applies where a change materially reduces a paid service during a current prepaid term.

6. Prices, payment and tax

Prices are shown in Australian dollars and include GST unless the checkout, invoice or order form clearly states otherwise. A third-party payment provider processes online payments under its own terms and privacy policy. DATAV3 does not receive or store your complete payment-card number or card security code.

You authorise the payment provider to charge the amount, tax and billing cycle shown at checkout. You must ensure your payment details remain valid. If payment fails, we may retry the payment, ask you to update your method, restrict paid features or suspend the affected plan after reasonable notice.

For a one-time purchase, access ends when the stated access period expires and does not automatically renew unless the checkout clearly says otherwise and you expressly accept that arrangement.

7. Subscriptions, renewals and cancellation

A recurring subscription renews automatically for the same billing period until cancelled. Before purchase, we will clearly display the recurring price, billing frequency and how to cancel. Your account’s plan and billing page shows available next-payment information.

You may cancel an individual subscription through Account > Plan & billing > Stop plan, or by contacting support if self-service cancellation is unavailable. Cancellation takes effect at the end of the current paid billing period. You retain access until then unless the plan has expired or is suspended or terminated under these General Terms.

Cancelling a subscription does not automatically delete your account, saved material or connected-service authorisation. You can request account deletion separately under the Privacy Policy. If you are an organisation user rather than the plan owner, your organisation’s administrator controls the seat and plan.

8. Refunds and Australian Consumer Law

Nothing in these General Terms excludes, restricts or modifies a right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law.

Except where required by law or expressly stated at purchase, payments are non-refundable. A change of mind, non-use, partial use or cancellation during a paid period does not entitle you to a refund or credit.

We may correct billing errors and provide any remedy required by law. Any refund, credit or other remedy we provide voluntarily is discretionary and does not create an ongoing entitlement. Billing requests must be made through support with sufficient information to identify the transaction.

9. What DATAV3 returns

DATAV3 returns research material rather than a due-diligence conclusion. Depending on the feature, results may include table rows, indexed fields, source metadata, links, extracted document passages, orders, judgments, submissions, hearing or listing information, alerts, reports or AI-assisted output.

DATAV3 MCP tools retrieve source material. A connected service may separately process or present that material under its own terms.

DATAV3’s separate website and report features may use AI to rank, classify, extract, match, explain or summarise material. When they do, the feature should be treated as AI-assisted and is subject to section 11.

10. Public records, including court material

DATAV3 may return publicly accessible official court and tribunal information, including criminal-court listings, hearings, orders, judgments, submissions and other publicly accessible material. The fact that material appears in a search result does not establish identity, wrongdoing, liability or guilt.

Court and tribunal material must be read in its procedural context. A record may concern an allegation, charge, application, interlocutory step, hearing, dismissal, acquittal, conviction, sentence, appeal or other outcome. You must not describe an allegation as a finding, a party as guilty where that is not established by the source, or two people or entities with similar names as the same person without verification.

DATAV3 generally presents source fields and extracted passages without editorial rewriting. Extraction, OCR, formatting changes and passage boundaries can introduce errors or omit context. Users should check the source material, including its date, procedural context and any subsequent developments.

We may restrict or remove a record if we become aware that it is subject to a suppression or non-publication order.

11. AI-assisted features

DATAV3 may use AI-assisted and automated systems to support search, research and quality-control features.

AI-assisted output may be incomplete, inaccurate, outdated, inconsistent or misleading. It may reflect errors or gaps in source material, OCR, extraction, matching, search terms, model behaviour or third-party web context. AI output is not individually reviewed by DATAV3 unless we expressly say it has been reviewed.

You must:

• verify important statements against the original source;
• use appropriate professional judgment;
• not present AI output as independently verified by DATAV3;
• not use DATAV3 or AI output as the sole basis for a decision that may significantly affect a person’s rights, reputation, liberty, employment, credit, insurance, legal position or access to services; and
• provide any notice, review, procedural fairness or human decision-making required by law in your own use case.

DATAV3 is not your lawyer, financial adviser, investigator, credit-reporting body or decision-maker. No feature is legal, financial, investment, compliance, employment, credit, insurance or other professional advice.

Information about AI-provider data handling is in our Privacy Policy.

12. Your inputs and content

Your Content means material that you or an authorised user submits to DATAV3, such as search terms, prompts, saved-search names, filters, notes, report instructions, feedback and support communications. It does not include official-source material merely selected or retrieved through the service.

As between you and us, you retain ownership of Your Content. You give us a non-exclusive, worldwide, royalty-free licence to host, copy, transmit, process, modify for technical formatting, and otherwise use Your Content only as reasonably necessary to:

• provide, secure, support and maintain DATAV3;
• perform your requested search, report or AI feature;
• prevent misuse and investigate incidents;
• comply with law; and
• improve the service using de-identified or aggregated information.

This licence lasts while the relevant content is held for those purposes. Our handling of Your Content is described in the Privacy Policy.

You confirm that you have the rights and authority needed to provide Your Content and direct us to process it. Do not put payment-card data, government identification numbers, health information, passwords, API keys, authentication secrets, legally privileged material, or other unnecessary confidential or sensitive information into a DATAV3 search, prompt, filter, note or plugin request. DATAV3’s plugin tools do not require those categories to perform their stated functions.

13. Licence to use DATAV3 and outputs

Subject to your plan, payment of applicable fees and compliance with these General Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable licence during your access period to use DATAV3 for lawful research and related professional or business purposes.

Unless your plan or a written agreement states otherwise, outputs are licensed for your internal research and ordinary professional or business work. You may include reasonable extracts in work product provided to employees, professional advisers or clients for a lawful purpose, but must not distribute DATAV3 reports or outputs as standalone material.

When your access ends, you may retain work product lawfully created during your access period, subject to these General Terms and third-party rights. This does not permit continuing platform access or standalone use or distribution of DATAV3 reports or outputs.

The licence does not permit you to:

• resell or offer DATAV3 output as a standalone database, data feed or substitute service;
• publish or distribute a substantial part of DATAV3’s database or a systematic collection of outputs;
• scrape, crawl, bulk-download or automate access except through an API or method we expressly authorise;
• remove proprietary notices or falsely suggest that DATAV3 or a source endorses your use;
• use DATAV3 content to train, benchmark, validate or improve a competing database, search product, generative AI model or machine-learning system without our written permission; or
• exceed plan, seat or rate limits or circumvent a technical control.

A separately signed enterprise agreement may grant broader sharing or integration rights.

14. Intellectual property and source rights

We and our licensors retain all rights in DATAV3, including its software, interface, brand, designs, database structure, selection and arrangement, indexing, taxonomies, search technology, enrichment, extraction, reports and original content.

We do not claim ownership of public facts or of official-source material we do not own. Copyright, database, confidentiality and other rights in original source material remain with their respective owners. Your use of a source document may also be subject to the source publisher’s terms and applicable law.

Feedback is voluntary and may be used by us without restriction or payment.

15. Acceptable use

You must use DATAV3 lawfully, fairly and consistently with the purpose of a professional research service. You must not, and must not help another person to:

• break a law, court order, suppression order, non-publication order or binding professional obligation;
• use information to harass, threaten, stalk, discriminate against, exploit or unlawfully profile a person;
• make a materially adverse decision about a person without lawful authority, appropriate verification and any required human review or procedural fairness;
• knowingly publish false, misleading, defamatory or decontextualised claims;
• misrepresent a hearing, allegation, charge or party name as a finding of wrongdoing;
• attempt to identify a protected, suppressed or non-public person from available fragments;
• submit material you are not authorised to submit;
• probe, scan, reverse engineer or interfere with the service or another account;
• introduce malware, overload systems, bypass access controls or rate limits, or use stolen credentials;
• use automated means not expressly authorised by us;
• share credentials or provide account access to an unauthorised person;
• use DATAV3 to develop or operate a materially substitutable or competing data product without permission; or
• use the plugin to initiate subscriptions, upgrades or other commerce inside ChatGPT or another connected AI service.

16. Privacy and confidential information

Our Privacy Policy explains our handling of personal information. You must handle personal information obtained through DATAV3 in accordance with applicable privacy, discrimination, employment, surveillance, records and other laws.

Do not submit secrets, legally privileged material or other confidential information unless we have expressly agreed in writing to receive it.

17. Third-party and connected services

DATAV3 may link to or interoperate with official publishers and third-party services. Those services are independent and have their own terms, availability, security and privacy practices. When you connect a third-party service, you direct the exchange of information needed for your request. We are not responsible for a third party’s independent service, content or conduct merely because DATAV3 links to or connects with it.

18. Availability, maintenance and beta features

We do not promise uninterrupted or error-free access. Availability may be affected by maintenance, security incidents, internet or provider failures, source-site changes, legal restrictions and events outside reasonable control.

We may perform scheduled or urgent maintenance. Beta, preview or experimental features may change or be withdrawn and may be less reliable.

Any binding service level must be stated in a separate written agreement.

19. Material service or term changes

We may update DATAV3 and these General Terms to reflect new features, providers, laws, security requirements or business practices.

We will give notice of a material change where required by law or reasonably practicable. Changes may take effect immediately where required for legal, security, misuse-prevention or provider reasons. Other material changes to a current paid plan will ordinarily apply from the next renewal.

We will provide any notice or remedy required by law. Otherwise, changes to features, source coverage, providers, usage controls and service design do not create a refund or compensation right. We will publish the current version and update its date.

20. Suspension and termination by us

We may restrict or suspend access where reasonably necessary to:

• address a security threat, compromised credential or attack;
• prevent unlawful use, material harm or interference with the service or a source;
• comply with law, court order or a provider requirement;
• respond to non-payment; or
• investigate a material breach of these General Terms.

We may act immediately where reasonably necessary. In other cases, we may give notice or an opportunity to remedy the issue where appropriate.

We may terminate an account for a material, serious or repeated breach, non-payment, fraud, unlawful conduct, misuse, or a security or operational risk that cannot reasonably be managed. We may also discontinue all or part of DATAV3 on reasonable notice where practicable.

Suspension or termination does not remove accrued rights or obligations. Any refund or other remedy is limited to what is required by law or expressly provided under these General Terms.

21. Account closure and data export

You may stop using DATAV3 at any time. Before closing an account, download any outputs you wish to retain and cancel any recurring plan. Where available, use the account deletion control; otherwise contact support.

Account deletion and retention are described in the Privacy Policy. Deleting your DATAV3 account does not automatically delete data independently held by a payment, authentication or connected-service provider.

Organisation administrators may remove a user’s seat or access. Ownership and export of organisation-controlled material are governed by the organisation’s agreement and lawful instructions.

22. Disclaimers and responsibility for decisions

To the extent permitted by law, DATAV3 is supplied on an “as available” basis. We do not promise that:

• every relevant source or record is included;
• a source, link, extraction, OCR result, match, classification or date is complete or correct;
• people or entities with the same or similar name are the same;
• source material remains public, current or accessible;
• a search returns every relevant result or excludes every irrelevant result; or
• an AI-assisted output is accurate, repeatable or suitable for a particular purpose.

You are responsible for the search strategy you choose, reviewing later result pages where relevant, checking name variants and source dates, confirming identity and context, and obtaining professional advice for important decisions.

Nothing in this section excludes a guarantee, warranty or representation that cannot lawfully be excluded.

23. Liability

Nothing in these General Terms excludes, restricts or modifies any liability that cannot lawfully be excluded, restricted or modified.

Where a consumer guarantee applies and the goods or services are not ordinarily acquired for personal, domestic or household use, our liability may, where permitted by section 64A of the Australian Consumer Law, be limited at our option to re-supplying the services or paying the reasonable cost of having them supplied again.

To the extent permitted by law, we are not liable for indirect, consequential, special or economic loss, or loss of profit, revenue, opportunity, goodwill, anticipated savings or data.

To the extent permitted by law, our total aggregate liability arising out of or in connection with DATAV3 is limited to the fees you paid us for the affected service during the 12 months immediately before the event giving rise to the claim.

Our liability is reduced to the extent that loss was caused or contributed to by your act, omission, breach or failure to take reasonable steps to mitigate the loss. This section does not reduce any minimum remedy required by law.

24. Your responsibility for third-party claims

To the extent permitted by law, you indemnify us against third-party claims, direct losses and reasonable legal costs arising from your unlawful use of DATAV3, Your Content, material breach of sections 12, 13, 15 or 16, or infringement of a third party’s rights. The indemnity is reduced to the extent the claim or loss was caused by us.

25. Communications

We may send service messages needed to operate your account, such as verification, security, billing, cancellation, support and material-change notices. These are not marketing messages.

26. Complaints and disputes

Contact us at contact@diligenceresearch.com.au with a concise description of the issue. We may attempt to resolve the matter directly. Nothing in this section limits a right or process that cannot lawfully be limited.

27. General

Governing law. These General Terms are governed by the laws of Queensland, Australia. The parties submit to the non-exclusive jurisdiction of Queensland courts and courts entitled to hear appeals from them. If you are a consumer, this does not deprive you of a right to bring a claim in another forum available under mandatory law.

Assignment. You may not assign your account or these General Terms without our consent. We may assign these General Terms to a related body corporate or in connection with a merger, restructure or sale of the relevant business.

Force majeure. Neither party is liable for delay caused by an event outside its reasonable control, provided it takes reasonable steps to minimise the impact. This does not excuse an obligation to pay an amount already due.

No agency. These General Terms do not create an employment, partnership, agency, fiduciary or joint-venture relationship.

Severability. If a provision is invalid or unenforceable, it will be read down to the minimum extent necessary or severed, and the rest will continue.

No waiver. A failure or delay to exercise a right is not a waiver. A waiver must be in writing and applies only to the stated circumstance.

Survival. Sections concerning accrued payment, output use, intellectual property, disclaimers, liability, indemnity, disputes and general interpretation survive expiry or termination to the extent necessary.

Entire agreement. These General Terms and the applicable plan description, order form or checkout terms are the entire agreement about general use of DATAV3, subject to any separate written agreement.

28. Contact

Diligence Research Pty Ltd
ABN 11 625 635 305 | ACN 625 635 305
Email: contact@diligenceresearch.com.au
Website: https://data.diligenceresearch.com.au