Terms and Conditions
Updated: 1 May, 2026
User AgreementThe website https://data.diligenceresearch.com.au (the Website) is owned by Diligence Research Pty Ltd ACN 625 635 305 (the Company). Where appropriate, any reference to the Company also includes a reference to the Company's directors, officers, employees, contractors and authorised representatives.
By accessing the Website, using the Website or Email Services, creating an account, taking out a subscription, accessing subscriber-only features, using search or summary features, or agreeing to subscribe to emails from the Company, you agree to accept and be bound by the terms and conditions of this User Agreement, and you acknowledge that your access to and use of the Website and Email Services is subject to this User Agreement.
1. General notificationsThe Website and Email Services are provided by the Company as a general information service, for the purposes of collating and making available publicly sourced Government and associated data.
The Company may own, develop, operate or license software, systems, databases, search tools, artificial intelligence tools, machine learning tools, hosting services and other technology from third parties in order to undertake the Website and Email Services. The Company makes no warranties regarding the efficacy and/or reliability of any information obtained through the use of third party software, third party systems, artificial intelligence systems, search systems or external source material.
The Company does not own the publicly sourced Government and associated data referred to in the Website and Email Services. The Company provides the service of collating, indexing, processing, organising, linking, summarising and making available this data, and providing it to clients and users through the Website and Email Services.
All information presented on the Website and/or through Email Services is presented without any representation, guarantee, or warranty whatsoever regarding the accuracy, relevance, fitness for purpose, currency, lawfulness, fairness, completeness or reliability of the information.
Users must verify important information against the original source material before relying on it.
2. Email ServicesThe Company may offer a subscription service through the Email Services to Subscribers.
Subscribers to Email Services may receive access to General Information through an email on a daily, weekly or otherwise predetermined basis, as well as access to certain sections, features and functions of the Website that are not available to non-subscribers.
The Company may vary the format, content, timing, method of delivery and frequency of Email Services from time to time.
3. Paid subscription to Email ServicesSubscribers will receive access to the Email Services by means of taking out a Paid Subscription which provides access to agreed subscriber services.
The Company may grant access to subscriber services on a trial, discounted or free-of-charge basis for a set period of time, which may vary from user to user.
The Company reserves the right to vary the format, content and frequency of Email Services, without notice.
4. Subscription PaymentsA Paid Subscription is a subscription paid in monthly instalments unless otherwise agreed upon in writing.
For each month that a Subscriber's subscription is active, the Subscriber acknowledges and agrees that the Company is authorised to charge the same credit card or other payment method (Payment Method) as was used for the initial subscription fee in the amount of the then current monthly subscription fee. Where the Company becomes unable to charge the same Payment Method due to factors beyond its control, such as the Subscriber's credit card expiring, the Subscriber agrees to advise the Company of a new payment method.
The monthly renewal subscription fees will continue to be billed to the Payment Method the Subscriber provides, automatically until cancelled. The Subscriber must cancel their subscription by notice in writing to the Company at least seven days before it renews each month in order to avoid the billing of the next month's subscription fee to the Payment Method provided. Refunds are unavailable for any partial-month subscription period surrendered, unless otherwise required by law.
Payments and subscription billing may be processed by Stripe or another third-party payment service provider. By submitting payment information, you acknowledge that the payment service provider may process payment information in accordance with its own terms, privacy policy, security processes and legal obligations.
The Company's AI-assisted search and summary features are separate from payment processing systems. The Company does not use AI-assisted search or summary features to process payment card details, bank account details, authentication credentials or account passwords.
Payment service providers may use automated systems, risk models, fraud detection tools, machine learning or similar technologies as part of payment processing, authentication, fraud prevention, dispute management, regulatory compliance and service security. These payment-related systems are separate from the Company's AI-assisted search and summary features.
5. Bespoke Email ServicesThe Company may offer a subscription service through the Bespoke Email Services to Subscribers.
Subscribers of Bespoke Email Services will receive access to Email Services as well as particular information (Bespoke Information) to be determined by the Company in consultation with the Subscriber, and access to certain sections, features and functions of the Website that are not available to non-subscribers.
6. Paid subscription to Bespoke Email ServicesSubscribers will receive access to the Bespoke Information by means of a Paid Subscription. The Company reserves the right to vary the format, content and frequency of Bespoke Email Services, without notice.
7. PricesAll prices are expressed in Australian Dollars (AUD), and are GST inclusive unless otherwise stated. The Company reserves the right to list prices on the Website, in Email Services, and in marketing materials, and vary these prices at any time.
The Company will provide Subscribers with 30 days written notice if the subscription fee is to be varied from the prices that were advised to the Subscriber at the time of activation.
Price variations will take effect on Subscribers from their first billing date after the expiry of the notice period. If Subscribers do not wish to continue their subscription after being notified of the revised subscription fee, they may cancel their subscription prior to the end of their current payment cycle, without penalty. The Subscriber's Payment Method must be verified before their subscription can be activated. If the Subscriber's initial payment authorisation is revoked, their subscription may be terminated. Subscribers agree to promptly notify the Company of any changes to the Payment Method they have provided.
The price for a subscription to Bespoke Email Services will be determined by the Company, and the prospective subscriber will be notified of this price. The prospective subscriber will then advise the Company if they wish to become a Subscriber under the terms provided by the Company.
8. The Company's responsibilities and servicesInformation made available through the Website and Email Services is not, and should not be taken as, a substitute for legal, business, financial, compliance, investigative, risk, reputational or other professional advice, nor should it be provided to third parties as evidence of such advice.
In using the Website and Email Services, you acknowledge that any information provided by the Company does not take into account your circumstances, or the circumstances of any other user, person, company or entity referred to in the Website and Email Services.
When using the Website and Email Services and/or any information or data provided by or obtained from the Website and Email Services, you and all other users are solely responsible for deciding whether or not the information is appropriate, complete, accurate, current, reliable or suited to your particular situation.
The Website and Email Services are research tools only. The availability of search results, summaries, alerts, reports, classifications, matches or extracted information does not constitute a due diligence certificate, background check, risk assessment, investigation, verification service, legal opinion, recommendation, endorsement or representation by the Company.
9. AI-assisted featuresThe Website and Email Services may include AI-assisted features, including AI-assisted search, ranking, filtering, classification, extraction, entity matching, summarisation, explanation and similar functionality.
AI-assisted features may process the search terms entered by users and the search results, records, document text, metadata and publicly sourced information returned by the Website in response to those searches.
The Company does not require users to provide passwords, authentication credentials, payment card details, bank account details or other sensitive information in search terms, prompts, filters, notes or other free-text fields. Users must not submit such information into search boxes, prompts, filters, notes or other free-text fields unless they are authorised to do so and accept the risks of submitting that information.
AI-assisted features are provided to help users review and navigate publicly sourced Government and associated data. They are not a substitute for reviewing the original source material and must not be relied upon as legal, financial, business, investigative, compliance, risk or other professional advice.
AI-generated summaries, classifications, rankings, explanations, matches, extracted information and other outputs may be incomplete, inaccurate, outdated, misleading, or affected by errors in the source material, errors in extraction, limitations of the AI System, limitations of search technology, or the way a search query has been framed.
Users are solely responsible for independently verifying any information before relying on it, publishing it, making decisions based on it, or providing it to any third party.
Where there is any inconsistency between an AI-generated output, extracted text, summary, classification, search result or other output and the original source material, the original source material should be treated as authoritative, subject to any errors or limitations in that original source material.
The Company does not warrant that AI-assisted features will be available at all times, produce the same result for the same query, identify every relevant record, exclude every irrelevant record, or produce outputs that are complete, current, accurate or suitable for any particular purpose.
The Company may change, suspend, limit, remove or replace any AI-assisted feature at any time without notice.
10. ContentAll material, General Information, Bespoke Information, search results, summaries, reports, alerts, extracted information, classifications, rankings, database content, interface content and data accessed or used by, or provided to, Subscribers through the Website and Email Services (the Website/Email Content) is and remains the property of the Company, and the intellectual property in the Website/Email Content, including but not limited to copyright and registered trademarks, is and remains the property of the Company or any relevant third parties from whom the Company may have licensed, obtained or sourced that Website/Email Content.
You may not modify, sell, lease, rent, loan, distribute, create, copy or compile derivative works based on any of the Website/Email Content, except as expressly permitted by this User Agreement or with the prior written permission of the Company.
Nothing in this User Agreement transfers ownership of any publicly sourced Government or associated data to the Company where the Company does not own that original source material. The Company claims rights in the Website and Email Services, including the way information is collected, indexed, structured, organised, enriched, classified, summarised, displayed and delivered through the Website and Email Services.
11. ReservedThis section is reserved.
12. Intellectual property and licenceThe Company grants Subscribers a non-exclusive, non-transferable, limited licence (Licence) to view, download and click through links provided as part of Website/Email Content for the Subscriber's internal research purposes, subject to this User Agreement.
Subscribers agree to abide by the terms of the Licence and warrant that, other than with the written permission of the Company, they will not:
(a) infringe the Company's intellectual property, including but not limited to copyright, registered trademarks and logos, in the Website/Email Content;
(b) modify, copy, republish, forward, share, frame, distribute, scrape, bulk download, resell, communicate or commercially exploit any part of the Website/Email Content, or any aspect of the Website and Email Services, including reports, summaries or outputs based on searches of Website Content;
(c) create, train, test, validate, improve or operate any competing product, service, database, search engine, artificial intelligence system, machine learning model or dataset using the Website/Email Content without the Company's prior written permission; or
(d) otherwise behave in such a manner that results in the infringement of the Company's intellectual property rights or any other rights by you or any other party.
Any breach by you of the provisions in this paragraph may result in an immediate suspension or termination by the Company of your access to the Website and Email Services, without any refund of any payments made by you to the Company, and may result in the commencement by the Company or third parties of legal proceedings against you.
13. LinksWebsites and Email Services may contain links (external Hyperlinks) to third party websites.
The inclusion of a link does not imply that the Company endorses, supports or verifies the content of the linked websites, including the truth or completeness of any statements or representations made on these websites, as well as any information, records or reports contained on these websites, or referenced by these websites.
The Company makes no effort to exert any editorial control or influence over information on pages outside of https://data.diligenceresearch.com.au and associated websites. The Company does not control or provide any content or information at these sites, makes no representation or warranty of any kind with respect to these sites or their content, and does not maintain, operate, or take responsibility for information provided by third party websites.
Where possible, the Company will link to a specific source page, for example, www.site.com/doc01.pdf, rather than the related general source page, for example, www.site.com. Links may expire after publication, such as when inquiry submissions are archived or moved to a different location. Where possible, repetitive characters and extra spaces may be removed from the published version of links for administrative reasons.
The Company makes no warranty or representation concerning the linked websites. At any time, links may be or may become incomplete, stale, deleted or corrupted, or may link to cached copies of information. Files may be in an incorrect file format, and/or may contain incorrect fonts, formatting, colours and graphics. PDF files which are the subject of links may become corrupt or damaged.
Where the Company becomes aware of any problems concerning links such as corrupted links, the Company will use its best endeavours to resolve these problems in a timely manner, but is under no obligation to do so.
The Company reserves the right to remove links or any information at any time, without notice. Subscribers enter any third party websites at their own risk. It is the responsibility of Subscribers to review any terms of use or privacy policies relevant to linked websites.
14. Prohibitions on conductWhile using the Website and the Email Services, Subscribers warrant that they will not:
(a) infringe any laws or engage in any potentially illegal behaviour;
(b) knowingly undertake any searches or submit any prompts, filters, notes, instructions or other inputs that are false, misleading, deceptive, defamatory, discriminatory, offensive, unlawful, harmful or designed to misuse the Website or Email Services;
(c) take any actions that may undermine or call into disrepute the Company or the Website and Email Services;
(d) infringe any third party rights, including the intellectual property rights, privacy rights, confidentiality rights or reputational rights held by third parties;
(e) breach any of the terms and conditions under this User Agreement;
(f) submit passwords, authentication credentials, payment card details, bank account details, tax file numbers, private contact details, health information, confidential information, legally privileged information or other sensitive information into search boxes, prompts, filters, notes or other free-text fields unless they are authorised to do so and accept the risks of submitting that information;
(g) use the Website or Email Services to generate, publish or distribute defamatory, misleading, discriminatory, harassing, unlawful or harmful material;
(h) use AI-generated outputs as the sole basis for making decisions that may significantly affect another person's rights, reputation, interests, employment, credit, insurance, legal position, access to services or other important interests;
(i) attempt to reverse engineer, scrape, bulk download, overload, automate, bypass usage limits, extract training data from, interfere with, compromise, copy or misuse the Website, Email Services, AI Systems, search systems, databases, security systems or related systems;
(j) represent AI-generated outputs, summaries, classifications, rankings, explanations or search results as having been independently verified by the Company unless the Company has expressly confirmed this in writing;
(k) share login credentials, account access, subscription access, reports, summaries or Website/Email Content with unauthorised third parties; or
(l) use the Website or Email Services for any purpose that is unlawful, unauthorised, abusive, malicious, competitive with the Company, or inconsistent with the purpose for which access was granted.
Any breach by you of the provisions in this paragraph 14 may result in an immediate suspension or termination by the Company of your access to the Website and Email Services, without any refund of any payments made by you to the Company, and may result in the commencement by the Company of legal proceedings.
15. Warranties, terms and conditionsTo the extent allowed by Queensland and Australian law, the Website and Email Services exclude all implied warranties, terms and conditions.
Nothing in this User Agreement is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot be excluded, restricted or modified under Australian law.
16. ExclusionsTo the extent permitted by law, the Company is not liable for any loss of money, business opportunity, revenue, profit, goodwill, reputation, data, use, or any special, indirect, incidental, exemplary, punitive or consequential damages arising, directly or indirectly, out of your use of or your inability to use the Website and Email Services.
Without limiting the above, the Company is not liable for loss arising from reliance on incomplete, inaccurate, outdated, misleading, corrupted, unavailable, misclassified, incorrectly summarised or incorrectly linked information, whether caused by the original source material, extraction processes, search technology, AI-assisted features, third party systems, user error or any other cause.
17. No responsibilityYou agree to not hold the Company responsible for other users' content, actions or inaction, including links to their websites.
You acknowledge that publicly sourced information may relate to people, companies or entities with similar or identical names, and that search results may include information about a person, company or entity that is not the person, company or entity you intended to search for. You are responsible for verifying identity, context and relevance before relying on any information.
18. MarketingThe Company abides by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (the Act).
The Company does not provide your personal information to third parties for their marketing purposes without your explicit consent. The Company uses your information only as described in the Company's Privacy Policy.
19. Privacy of OthersIf the Website and Email Services provide you with information about another person, company, organisation, user or entity, you agree you will use the information only for lawful and authorised purposes.
You may not disclose, sell, rent, distribute, misuse or republish another person's personal information for purposes unrelated to your authorised use of the Website and Email Services. You also may not use information for marketing purposes, via electronic or other means, unless you obtain the consent of the specific person to do so or are otherwise authorised by law.
You must take reasonable care when using, storing, sharing or acting on information about other people, particularly where the information may affect a person's reputation, privacy, employment, credit, legal position, insurance, access to services or other important interests.
20. IndemnityYou will indemnify the Company, including the Company's officers, directors, agents, subsidiaries, joint venturers, contractors and employees, against any claim or demand, including legal fees and costs, made against us by any third party due to or arising out of your breach of this User Agreement, your misuse of the Website or Email Services, your reliance on or publication of information obtained through the Website or Email Services, your infringement of any law, or your infringement of the rights of a third party in the course of using the Website and Email Services.
21. NoticesLegal notices must be served on the registered agent of the Company as updated from time to time, or to the following email address: contact@diligenceresearch.com.au.
22. AgencyThe Company or its representatives are not your principal, agent, adviser, investigator, fiduciary or representative for any purpose or purposes in relation to this User Agreement.
23. WaiverNo waiver of any breach of these Terms will be construed as a waiver of any other breach of these Terms.
24. Choice of lawThis User Agreement will be governed in all respects by the laws of the state of Queensland, Australia.
25. Choice of forumThe Website encourages you to resolve any disputes that may arise by using alternative dispute mechanisms such as mediation, including online dispute resolution processes. If a dispute cannot be resolved then you and the Website irrevocably submit to the non-exclusive jurisdiction of the courts of Queensland, Australia.
26. Changes to this User AgreementThe Company may amend this User Agreement from time to time by publishing an amended version on the Website. Your continued access to or use of the Website or Email Services after an amended version is published will constitute acceptance of the amended User Agreement.
27. Entirety of AgreementThis User Agreement contains the entire understanding and agreement between you and the Company in relation to your use of the Website and Email Services, subject to any separate written agreement entered into between you and the Company.
28. SeverabilityIf any of the terms of this User Agreement are invalid or unenforceable, they may be struck out and the remaining terms of this User Agreement will continue to be in operation and full effect.